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Determinants of customer satisfaction with a true door-to-door DRT service in rural Germany

dc.contributor.authorAvermann, Niklas
dc.contributor.authorSchlüter, Jan
dc.date.accessioned2020-05-14T09:10:29Z
dc.date.available2020-05-14T09:10:29Z
dc.date.issued2019de
dc.relation.ISSN2210-5395de
dc.identifier.urihttp://resolver.sub.uni-goettingen.de/purl?gs-1/17312
dc.description.abstractThe effects of demographic change and the lack of acceptance represent some of the main problems for the public transport infrastructure in rural areas. As a consequence, the development of new transport service options becomes especially relevant for rural communities. The Max-Planck-Institute for Dynamics and Self-Organization developed a new form of Demand Responsive Transport the EcoBus to examine the viability of new DRT systems in rural Germany. Our work draws on customer satisfaction data during the trial runs of the EcoBus. Based on the survey data, this paper develops regression models to explain the determinants of DRT customer satisfaction. Our main findings include the importance of waiting times and the ease of entry for overall customer satisfaction. Nevertheless, we found no evidence that the presence of other guests in the vehicle had any negative impact on customer satisfaction. Findings of other works that women are significantly more likely to use DRT services could not be validated from our data.de
dc.language.isoengde
dc.rightsopenAccess
dc.rights.urihttp://creativecommons.org/licenses/BY/4.0/
dc.subjectDemand responsive transport; DRT Public transport; Mobility Rural areasde
dc.subject.ddc330
dc.titleDeterminants of customer satisfaction with a true door-to-door DRT service in rural Germanyde
dc.typejournalArticlede
dc.identifier.doi10.1016/j.rtbm.2019.100420
dc.type.versionpublishedVersionde
dc.relation.pISSN22105395
dc.bibliographicCitation.volume32de
dc.type.subtypejournalArticle
dc.bibliographicCitation.articlenumber100420de
dc.description.statuspeerReviewedde
dc.bibliographicCitation.journalResearch in Transportation Business & Managementde


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